Orders placed on November 9th - January 2nd have an extended policy.
You have until January 31st to submit a exchange or return for store credit!
Orders placed on November 9th - January 2nd have an extended policy.
You have until January 31st to submit a exchange or return for store credit!
It's really simple. We want you to absolutely love our products as much as we do!
On Tools and Hair until Jan 31, in Canada.
On Tools and Hair until Jan 31, in Canada.
Questions? Live Chat us Monday-Friday 9am-5pm PST!
Hair Extensions
We accept exchanges until January 31. All hair and packaging must be in original condition with tags and ties intact. All hair purchased during our Black Friday, December Holiday Sale and Boxing day, is exchange or return for store credit only.
Styling Tools
We accept exchanges until January 31. All tools and packaging must be in original condition. Styling Bundles, kits and open box items are final sale. All tools purchased during our Black Friday, December Holiday Sale and Boxing day, is exchange or return for store credit only.
First start by clicking here. Our new and easy returns portal will help you make this process so much faster.
You'll need the email address you ordered with OR your shipping Postal Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside the USA or Canada, you will be provided a return mailing address to send back your item(s).
*items purchased between November 9th to January 2nd have an extended exchange policy as outlined below
For Hair
January 31, 2024 is the last day we will accept holiday purchase hair extension exchanges. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only. Hair that is final sale will be clearly marked in the product description. A $9.95 return label fee applies to all exchanges and returns. Hair that is returned open will be rejected and sent back to the customer or disposed of.
For Styling Tools
January 31, 2024 is the last day we will accept holiday purchase tools returns or exchanges. All tools and packaging must be in original condition. All tools purchased on seasonal sales including but not limited to Black Friday can be returned or exchanged.. Styling Kits and bundles are final sale (no returns or exchanges). A $9.95 return label fee applies to all exchanges and returns. Other exclusive promotions and sales may have special conditions indicated in the description.
Shipping
All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. A $9.95 return label fee applies to all exchanges and returns. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A minimum $25 return to sender fee is applied to these orders.
We recommend that all hair is sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.
No problem, you can still use our return portal.
As soon as your exchange or return is received by our facility your return will be processed within 5 business days and receive an email stating the return was completed.
Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.
For immediate exchange, recommend choosing "Instant Exchange" when filing your return.
All returns must be submitted through our return portal. Any returns received without notice via our returns portal, will be rejected.
Yes, your refund will deduct a $9.95 return label fee, if within the USA or Canada.
International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.
In the event that open/damaged/missing items styling tools are returned to us they are subject to a minimum 15% restocking fee that will be deducted from your return. In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.