AUD
Email: rma@bombayhair.au with your order number and return request
HOLIDAY Returns: Orders Placed November 1st to January 7th
Styling Tools
We accept exchanges or return for store credit until January 31. All tools and packaging must be in original condition. Styling Bundles, kits and open box items are final sale. All tools purchased during our Black Friday, December Holiday Sale and Boxing day, is exchange or return for store credit only.
Hair Extensions
We accept exchanges or return for store credit until January 31. All hair and packaging must be in original condition with tags and ties intact. All hair purchased during our Black Friday, December Holiday Sale and Boxing day, is exchange or return for store credit only.
Standard Return Policy
It’s really simple. We want you to absolutely love our products as much as we do. We accept returns within 14 days of delivery date.
What is your return policy?
For Hair
We accept returns or exchanges within 14 days of delivery for full priced hair. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only. Hair that is final sale will be clearly marked in the product description. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.
For Styling Tools
We accept returns or exchanges within 14 days of delivery for full priced tools. All tools and packaging must be in original condition. All tools purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.
Shipping
All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A$25 return-to-sender fee is applied to these orders.
We recommend that all hair & stylings tools be sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.
FAQs
I sent back my return. When will I receive more information?
As soon as your return is received by our facility your return will be processed within 24-48 hours and receive an email stating the return was completed.
Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.
I received my hair extensions and want to see if the colour matches. How can I do this while still being able to return them if the colour does not match?
For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece in your hair. Do not remove the gold ties attached.
For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
For Weave hair: You can gentle remove the weave from its package to test the color. Do not remove the zip tie.
I ordered my item and received it later. When is the last day I can return or exchange my item?
You must submit your request for a return or exchange before the 14th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return or exchange request.
Can I send this back on my own?
All returns must be emailed in. Any returns received without notice may will be rejected.
Do I need to pay for my return?
Yes, customers are responsible for safely sending the exchange or return item back to us. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns.
What is unopened condition?
For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.
For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Tools returned and found to be have opened or used are subject to a 15% restocking fee.
I opened my hair. Can I return it?
For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.
For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Due to the hygenic nature of the product we are unable to return open hair tools. Tools that are received in used condition are discarded.
What is a restocking fee?
In the event that open tools are returned to us they are subject to a 15% restocking fee that will be deducted from your return. In the event opened hair is returned to us they will be subject to a 25% restocking fee. If your item shipped with no shipping fees but is returned a $10 fee will be deducted.
Shipping
All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A $25 return to sender fee is applied to these orders.
We recommend that all hair is sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.
Items that ship with free delivery will have a $10 deduction if returned for initial shipping costs.