I love everything about the product. However, the first set of extensions I received took several weeks & when they finally arrived, the color was incorrect. After sending them back and resubmitting a second picture, I received another set of extensions. They too took several weeks to arrive. I feel like they are still too light, but I do not want the hassle of going through the process all over again. The color is beautiful, and I love the texture, length, and weight. I just wish my color match would have been closer to my hair color so they would blend seamlessly.